You Can’t Postpone Love – COVID-19

You Can’t Postpone Love

When Maria and Jimmy had to postpone their April 17th wedding at The Crystal Tea Room in Philadelphia they were absolutely heartbroken. Together with their friends and family they were able to share their first dance on the street outside of their home surrounded by so much (socially distanced) love.

In Maria’s words: “I just wanted to extend my sincerest thank you to the videographer who came out on Friday, April 17th… I was told by my family and friends who planned this surprise for us that she came without hesitation. It obviously was not the day we had planned, but people and moments like this made our day so special. We are so grateful to all of you for helping to make this happen. Please extend my thank you to the videographer, and thank you and your team for being amazing! I hope that you’re all staying safe, and we cannot wait to work with you 🙂 Thank you, Maria”

As a studio we know that no matter the day, the videographer capturing your moments must have “Heart” (one of our core values), because that is where the cinematic magic in wedding videography happens. Laura from our team was there to capture it all without hesitation because as a company we believe that amazing wedding videography comes together when talent meets heart. Having that as a guiding principle in the way we have done business for over a decade, meant that there was no way we were going to miss this beautiful surprise. We absolutely can’t wait to capture Maria & Jimmy’s next dance!

 

COVID-19 Response:

No Postponement Fees & Worry-Free Rescheduling!

Like Maria and Jimmy, sadly many of our couples have had to postpone their weddings due to COVID-19. Our wedding videography studio has always had emergency systems in place in case of sickness or the unexpected. After all, you only get married on one day.  You have to know that no matter what your wedding videographer (and all of your wedding vendors!) are going to be there and that they have systems in place to protect you and your irreplaceable moments.

While we never could have anticipated COVID-19 and it’s effects on the wedding industry, as the situation has evolved our existing systems, team of videographers and expert studio crew have become more valuable than ever! With the help of our Studio Manager Jenny and Production Manager Laura, we have been able to seamlessly reschedule all of our 200+ couples to their newly selected dates without issue. With the click of a button our postponing couples have been able to approve their date changes without additional postponement fees or stress. None of our couples have had to start their wedding videography search over again and we have been able to help many new couples that found themselves without a videographer due to scheduling conflicts.

Planning a wedding once is hard enough, let alone having to do it twice, so the least we could do is make the COVID-19 rescheduling process as easy as possible. With quick efficient communication we’ve been able to get everyone back on track for their big days (And for some we’re filming both of their wedding days – ask us about our Elopement Packages!) 

 

The COVID-19 Postponement Process: 

If you have to postpone your wedding due to COVID the process would be:

1) Reach out to let us know that you’ve had to make the very hard decision to postpone

2) Select your new wedding date & let us know what that is

3) Your contract is revised (no additional fees & all payments made move over to your new date)

4) Click “Approve” and take a deep breath, you’ve checked videography back off the list again!

 

What Our Couples Have To Say About The COVID-19 Postponement Process: 

-“Thank you so much for your patience and understanding throughout these crazy times! Your teams flexibility is super appreciated and solidifies that you guys are the best videographers out there. We really cannot wait to work with you!” – Chelsea @Crystal Tea Room

-“Thank you so much! You guys have been nothing but fantastic throughout this whole year. I am so happy to have booked with you all! You have made a stressful situation so much easier and smoother. I can’t wait to work with you all on the actual wedding day!” – Katelyn @Hotel DuPont

-“Thank you so much for all of your help. We truly appreciate your flexibility as we navigate all of this.” – Liz @The College of Physicians of Philadelphia

-“I really appreciate your help and flexibility and incredibly fast turnaround here. I can’t believe how quickly this came together; the wedding community is amazing.” – Amy @ Please Touch Museum

-“Thank you so much for you kind words and ease of transition. Again, it just reassures me that we chose the right vendor for our special day.” – Alyssa @ Normandy Farms

-“Thanks so much for working with us. It’s a sad situation but you and all of our other vendors have made it much better! Hang in there! We will all get through this!” – Torrie @ Phoenixville Foundry

-“Thanks so much for being so accommodating. Luckily all our vendors are able to move to our new date, so we’re thrilled. Stay safe and Healthy!” – Caitlin @ French Creek

-“We appreciate all your help during this chaotic time and can’t wait for you guys to capture that day in December now. Stay well!!” – Rosa @ Down Town Club

-“Thank you so much for easy and quick transition, it is much appreciated.” – Liz @Franklin Square

-“Thank you so much for being so accommodating. It is a breath of fresh air.” – Bridget @Arts Ballroom

-“Thanks again. We are so happy to get to work with you on our new day!” – Sarah @The Bellevue

 

When you book your wedding videography with New Pace Wedding Films rest assured that we have emergency systems in place to protect you not only on your wedding day but as you plan.

Don’t hesitate to reach out if you have any questions regarding our Packages, Elopement Options, Availability or New Pace’s COVID-19 policies.

Stay Well,

NPWF

Katie & Joe – Ballroom At The Ben

“New Pace was absolutely amazing to work with! They made everything so easy… They checked in with us every step of the way which helped me tremendously, because I was always afraid I was going to forget something. Our videographer was with us on our wedding day and I can’t say enough about how incredible he was to work with. He was so nice and made sure if there was anything I wanted highlighted, he got it. His professionalism really stood out to me, because he kind of just hid in the background and did his job – and we just got our wedding video trailer back and it is better than I could have imagined. As other brides know, wedding days go by in an instant, so the video is something we have been looking forward to so we can remember just how awesome our day was, since we may have missed certain things. I highly recommend New Pace – we absolutely loved working with them!”

Katie & Joe – Ballroom At The Ben

Emily & James – Windrift Avalon

“New Pace did an INCREDIBLE job. New Pace and my photographer worked so well together to capture the best moments of the day. All of the footage was extremely clear, and they truly picked the most important parts for our trailer, while also including important parts in our ceremony and reception videos. They were so kind and easy to work with, and they made everyone feel comfortable!!! Cannot thank you enough!!”

Emily & James – Windrift Hotel Avalon

Lindsay & Stephen – Ellis Preserve

“New Pace was the first vendor we booked after we had our venue and date! I did not think twice about using them after hearing wonderful reviews from family and friends who used their services in the past! They totally lived up to the hype! Our videographer captured everything but did it in such a natural way we didn’t feel like we were being filmed! We just received our trailer and we absolutely love it! We cannot wait to get the raw footage so we can relive the whole day! Thank you New Pace!!!”

Lindsay & Stephen – Ellis Preserve

Jennifer & Joseph – The Merion

“New Pace Wedding Films exceeded our expectations and helped truly capture the loving moments of our wedding! If you are thinking about getting a videographer for your wedding, please do so and use New Pace Wedding Films! It was such a special moment when my husband and I watched the trailer. It took us right back to our amazing night!”

Jennifer & Joseph – The Merion 

Victoria & Chris – The Westin Princeton at Forrestal Village

“Initially, we were on the fence about hiring a videographer in general but now consider it the best decision we made during the entire process. From start to finish, New Pace was truly a dream to work with. The team was prompt in responses, patient with questions/indecisiveness from our end, and made us feel so comfortable.

Andrew and John were our videographers the day of, and the only way to describe these guys is FUN. They made us all laugh, showed their creativity in how they took the shots and it seemed like they were having fun while doing it too. Our favorite part was how they got right on the dance floor with our guests and captured the moments we didn’t get to see ourselves.

Truly can’t find a bad thing to say about the New Pace team and would strongly recommend them to anyone who wants a unforgettable wedding video. “

Victoria & Chris – The Westin Princeton at Forrestal Village

Mary Claire & Tim – Ballroom At The Ben

“WOW wow wow. We are so pleased with our films from New Pace. They were a pleasure to work with from beginning to end. Our videographer was wonderful and made us all feel comfortable all day. There are so many moments that we would have missed had we not had the New Pace team there to capture. I could honestly watch our videos all day they are just so special. We can’t thank them enough for helping to capture our day in the most beautiful way. We are BEYOND happy.”

Mary Claire & Tim – Ballroom At The Ben

Paris & Nick – Ellis Preserve

“When planning a wedding, there are a lot of “must haves” and “things we could do without” discussions that are had. To be honest, videography wasn’t our top priority when planning our event. However, after much thought and consideration we decided that the emotional footage that a video can depict and seeing and hearing people we love voices would mean so much to us as time moved on. We reached out to Jenny who truly took the time to explain and come up with a package that would suit our vision. Our videographer made me as well as my family and bridesmaids comfortable. He moved like a ninja throughout the day, I honestly don’t even remember seeing him at the reception. Post production was made easy for us. If I had questions, Laura or Jackie quickly responded! We just received our trailer and i’m blown away! I love everything that was captured, I love how they incorporated the speeches into our video and captured such a wonderful picture of who we are. I can not wait to see the rest of the footage! The entire New Pace team is INCREDIBLE! I am extremely happy that we decided to move forward with videography! Even the people who said, “oh you don’t need that!” are blown away! Looking back I can’t believe it wasn’t a top priority for us. If you are even on the fence about it, DO IT! One of the best decisions we made for our day was moving forward with New Pace! We will enjoy keeping the memories alive and sharing with our family members for years to come!”

Paris & Nick – Ellis Preserve