You Can’t Postpone Love – COVID-19

You Can’t Postpone Love

When Maria and Jimmy had to postpone their April 17th wedding at The Crystal Tea Room in Philadelphia they were absolutely heartbroken. Together with their friends and family they were able to share their first dance on the street outside of their home surrounded by so much (socially distanced) love.

In Maria’s words: “I just wanted to extend my sincerest thank you to the videographer who came out on Friday, April 17th… I was told by my family and friends who planned this surprise for us that she came without hesitation. It obviously was not the day we had planned, but people and moments like this made our day so special. We are so grateful to all of you for helping to make this happen. Please extend my thank you to the videographer, and thank you and your team for being amazing! I hope that you’re all staying safe, and we cannot wait to work with you in November 🙂 Thank you, Maria”

As a studio we know that no matter the day, the videographer capturing your moments must have “Heart” (one of our core values), because that is where the cinematic magic in wedding videography happens. Laura from our team was there to capture it all without hesitation because as a company we believe that amazing wedding videography comes together when talent meets heart. Having that as a guiding principle in the way we have done business for over a decade, meant that there was no way we were going to miss this beautiful surprise. We absolutely can’t wait to capture Maria & Jimmy’s next dance!

COVID-19 Response:

No Postponement Fees & Worry-Free Rescheduling!

Like Maria and Jimmy, sadly many of our couples have had to postpone their weddings due to COVID-19. Our wedding videography studio has always had emergency systems in place in case of sickness or the unexpected. After all, you only get married on one day.  You have to know that no matter what your wedding videographer (and all of your wedding vendors!) are going to be there and that they have systems in place to protect you and your irreplaceable moments.

While we never could have anticipated COVID-19 and it’s effects on the wedding industry, as the situation has evolved our existing systems and expert studio team have become more valuable than ever! With the help of our Studio Manager Jenny and Production Manager Laura, we have been able to seamlessly reschedule all of our 150+ couples to their newly selected dates without issue. With the click of a button our postponing couples have been able to approve their date changes without additional postponement fees or stress. None of our couples have had to start their wedding videography search over again and we have been able to help many new couples that found themselves without a videographer due to scheduling conflicts.

Planning a wedding once is hard enough, let alone having to do it twice, so the least we could do is make the COVID-19 rescheduling process as easy as possible. With quick efficient communication we’ve been able to get everyone back on track for their big days (And for some we’re filming BOTH of their wedding days – ask us about our Elopement Packages!) 

The COVID-19 Postponement Process: 

If you had to postpone your wedding due to COVID the process would be:

1) Reach out to let us know that you’ve had to make the very hard decision to postpone

2) Select your new wedding date & let us know what that is

3) Your contract is revised (no additional fees & all payments made move over to your new date)

4) Click “Approve” and take a deep breath, you’ve checked videography back off the list again!

What Our Couples Have To Say About The COVID-19 Postponement Process: 

-“Thank you so much! You guys have been nothing but fantastic throughout this whole year. I am so happy to have booked with you all! You have made a stressful situation so much easier and smoother. I can’t wait to work with you all on the actual wedding day!” – Katelyn @Hotel DuPont

-“I really appreciate your help and flexibility and incredibly fast turnaround here. I can’t believe how quickly this came together; the wedding community is amazing.” – Amy @ Please Touch

-“Thanks so much for working with us. It’s a sad situation but you and all of our other vendors have made it much better! Hang in there! We will all get through this!” – Torrie @ Phoenixville Foundry

-“Thanks so much for being so accommodating. Luckily all our vendors are able to move to our new date, so we’re thrilled. Stay safe and Healthy!” – Caitlin  @ French Creek

-“We appreciate all your help during the chaotic time and can’t wait for you guys to capture that day in December now. Stay well!!” – Rosa @ Down Town Club

-“Thanks again. We are so happy to get to work with you on our new day!” – Sarah @The Bellevue

When you book your wedding videography with New Pace Wedding Films rest assured that we have emergency systems in place to protect you not only on your wedding day but as you plan.

Don’t hesitate to reach out if you have any questions regarding our Packages, Elopement Options, Availability or New Pace’s COVID-19 policies.

Stay Well,

NPWF